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Frequently asked questions.

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Who is Guide+ for?

We have initially focused the content towards 3 main groups:

Home educators - parents, relations, elder siblings, tutors

Community educators - social workers, coaches, religious leaders, governors

Career educators - people considering a career in education but also new teachers, teaching assistants, current teachers requiring CPD or accredited qualifications (also see Guide Connect)

How will this work for a busy parent or carer?

Our courses are designed to support exactly that! We understand the pressures of a busy lifestyle and have created courses that allow for learning in bitesize chunks that are both accessible and easily digested. The beauty of online learning is the flexibility to be able to watch and apply in your own time, and more importantly, videos, that you can come back to as many times as you need.

What should I expect to learn?

You should feel confident that we cover ALL aspects of child learning and education, for ALL AGES and ALL SKILL LEVELS. The idea is to give you techniques that can be applied to ANY learning environment. The skills excellent teachers know and apply every day.

We then combine this content with subject-specific information (math, English, science) and specialised know-how such as behaviour, mental health, social skills and much more.

Check out our library.

Who creates the content?

We have many years of experience in our team, the founder, Leon Hady, being a former headteacher of a UK Gov rated 'outstanding' school. This means he has excellent knowledge of teaching, learning and education. Leon has ensured that all content has been produced by qualified professionals and teachers that possess experiences and qualifications from the education sector.

Our educational professionals come from all sides of the learning spectrum. Please see our Team page.

I'm not in the UK, is this information still relevant?

Absolutely! Our expert videos have been created by experts from around the world and are relevant for learning in a range of contexts so no matter where you are, you can feel confident that you have access to evidence-based research.

How does this work alongside my child's traditional school and classroom education?

Our content is not to rival or compete with schools and conventional educational institutions.

The content has been designed to run parallel to the school curriculum with all of the content aimed to help parents and others support the learning process ‘After the bell rings’.

If our content is used as intended, it will help schools, as parents and children will have a more informed approach to their education, resulting in a smaller gap between teacher jargon and parents who feel they’re unqualified to access teaching and learning content.

How often is the content updated?

We are adding courses on a monthly basis. Subscribers will be sent weekly email updates about new content, upcoming live sessions and new experts that join us.

Keep an eye on our Facebook or Twitter pages if you aren't already using Guide+, or just sign up for our FREE package to start using Guide+ and stay in the loop.

How do I sign up for Guide+?

Click here, select your package and you can get started straight away.

How does the 14 day money-back guarantee work?

Guide+ will turn you into an educator perfectly suited to your child or those in your care. However we understand it isn't for everyone and we always say you must be committed to the process.

So if you change your mind, then contact us within 14 days of the date you purchase your subscription, and we’ll offer a full refund.

What does Guide+ give me?

Guide+ is a comprehensive video library for anyone who has an interest or need in educating.

With the pandemic effects lingering across the world, parents and community leaders have a chance to get up to speed with education practice to help those children in their homes and communities affected by the pandemic.

Our expertise will cover everything from popular theories, to best practice with children to applying teacher skills in any situation. Basically, a must-have for anyone interested in the development of young people.

How do I know I am using Guide+ correctly?

Great question! We know it can be daunting and so to begin with we encourage you to look at our quick start courses that give you a key insight into the foundations underpinning learning. From then, we’ll send you optional path ways, to provide you with the insight of possible routes you may want to take.

Why is this different from other education platforms?

Two-thirds of our content has been designed specifically for those without formal training in education. So we don't drown you in terminology, just offer simple techniques, systems and insider advice (in everyday language!) that you can apply to your real-life educational problems. At home, in social settings, in the classroom.

We also have content aimed at those considering a career in education, just starting, or those looking for some expert tips delivered in a simple and cost-effective way.

What is included in a membership?

Membership includes UNLIMITED access to ALL classes & ALL levels

How long are the videos?

No video is longer than 4 minutes. This ensures we focus on 1 or 2 key concepts which makes it easier for you to understand and try out. Plus it doesn't take too long for you to come back and watch it again.

Don't forget you can watch on any device and save videos to your favourites to create personalised playlists that solve your problems.

What devices and platforms are supported by Guide+?

Right now you can use Guide+ on any web browser, the site is also optimised for mobile devices!

Watch out over the next couple of months as we will be launching IOS, Android, Roku and FireTV apps!

How do gift cards work?

This allows you to give a friend or loved one a few thousand helping hands.

Simply buy a gift card covering the amount of a preferred subscription and you'll get a coupon code to forward on to them. They simply input that code and presto: You'll have given them the perfect companion for directing learning and helping them become an expert educator.

Gift cards are valid from the moment the coupon is first used, not from when it's bought.

How do I reset my password?

Click on the Sign In link and select the 'Forgotten Password'. Enter your email and click 'Send Instructions'. You will be emailed instructions on how to reset your password. If you continue to have issues, you can contact our helpdesk.

I'm having technical difficulties. What can I do?

If you are having any technical difficulties or need to ask a question about the functionality of the platform, you can fill out our helpdesk form.

How do I cancel?
If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.